1. Introduction

Apache Pizza ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (apachepizzac.com), use our mobile application, place orders, or interact with us in any other way.

We take your privacy seriously and are committed to maintaining the trust and confidence of our customers. This policy describes when and why we collect personal information, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

2. Information We Collect

We may collect and process the following categories of personal information:

2.1 Information You Provide to Us

  • Contact Information: Name, email address, phone number, delivery address, and billing address.
  • Account Information: Username, password, and account preferences when you create an account with us.
  • Order Information: Details about the products you order, payment method, delivery instructions, and order history.
  • Payment Information: Credit card details, debit card details, and other payment information. Note that we do not store complete payment card information on our servers; this information is processed by our secure payment processors.
  • Communications: Information you provide when you contact our customer service team, submit feedback, or respond to surveys.

2.2 Information We Collect Automatically

  • Device Information: Information about the device you use to access our services, including hardware model, operating system, unique device identifiers, and mobile network information.
  • Log Information: Details of your use of our services, including web pages you visit, time and date of your visit, time spent on those pages, and other statistics.
  • Location Information: With your consent, we may collect and process information about your actual location to provide location-based services, such as finding the nearest Apache Pizza location.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to track the activity on our services and hold certain information. See our Cookie section below for more details.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and fulfilling your orders
  • Creating and maintaining your account
  • Providing customer support and responding to your inquiries
  • Improving our products and services
  • Sending you promotional communications and marketing materials (if you have opted in)
  • Analyzing usage patterns and trends to enhance user experience
  • Preventing, detecting, and investigating fraudulent or illegal activities
  • Complying with legal obligations

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal information based on the following legal grounds:

  • Contract: Processing is necessary for the performance of a contract with you (e.g., to fulfill your orders).
  • Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services, preventing fraud, and marketing to existing customers.
  • Consent: You have given us consent to process your personal information for specific purposes, such as sending marketing communications.
  • Legal Obligation: Processing is necessary for compliance with a legal obligation.

5. Sharing Your Information

We may share your personal information with the following third parties:

  • Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
  • Delivery Partners: Delivery services that help us deliver your orders.
  • Franchisees: Local Apache Pizza franchises that fulfill your orders.
  • Marketing Partners: With your consent, we may share your information with marketing partners to provide you with information about products or services that may interest you.
  • Legal Requirements: When required by law, court order, or governmental authority.
  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files that are placed on your device when you visit our website. They help us identify your device when you return to our site.

We use the following types of cookies:

  • Essential Cookies: Necessary for the website to function properly. These cannot be turned off.
  • Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve how our website works.
  • Functionality Cookies: Used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences.
  • Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

7. Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

9. Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Access: Request access to your personal information.
  • Correction: Request correction of your personal information.
  • Erasure: Request erasure of your personal information.
  • Object: Object to processing of your personal information.
  • Restriction: Request restriction of processing your personal information.
  • Transfer: Request the transfer of your personal information to you or to a third party.
  • Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your personal information.

If you wish to exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

10. Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

11. International Transfers

We may transfer your personal information to countries outside the European Economic Area (EEA) for the purposes described in this Privacy Policy. Whenever we transfer your personal information out of the EEA, we ensure a similar degree of protection is afforded to it by implementing safeguards, such as using standard contractual clauses approved by the European Commission.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Apache Pizza
Flat 32z Isabelle Greens
Russellhaven, M20 1BT
Ireland
Email: [email protected]
Phone: +44 875 732 5494

You have the right to make a complaint at any time to the Data Protection Commissioner (DPC), the Irish supervisory authority for data protection issues (www.dataprotection.ie). We would, however, appreciate the chance to deal with your concerns before you approach the DPC, so please contact us in the first instance.